Support
Something not working?
Write to us and a person will read it. We answer in English and Persian, usually within two working days.
Email support — [email protected]Common questions
I paid for something and didn’t get it.
Purchases are verified against Apple or Google before anything is granted, so a receipt that went through will restore. Open the game, go to Settings → Restore purchases. If that doesn’t fix it, email [email protected] with the receipt from Apple or Google and we’ll sort it manually.
I lost my progress.
If you were signed in, your progress is on our servers and signing in again on the new device restores it. If you were playing without an account, progress lives only on the device — we can’t recover it, which is exactly why the game offers an account.
How do I delete my account and my data?
From inside the game: Settings → Account → Delete account. Or from the web without signing in, using the form on our account deletion page. Deletion removes your data rather than freezing it.
Do the games have ads?
No. There are no ad SDKs, no advertising identifiers and no cross-app tracking in any Sibad title.
Is there a version for my language?
Critter Rescue ships in seventeen languages including Persian, Arabic and other right-to-left languages. The game follows your device language automatically, and you can override it in Settings.
I found a bug.
Please tell us — email [email protected] with your device, the game, and what happened just before. Screenshots help a great deal.
Still stuck?
Email us directly and include your device model and the game you’re playing.